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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. How can I get Tracys Book right now? (549 views, created 2009-05-22 14:12:25)

2. What are the learning and coaching programs offered by Tracy? (488 views, created 2009-05-22 14:07:34)

3. I cant find the eClasses from the ISU Club I just joined - where are they? (481 views, created 2009-05-22 14:11:30)

4. How do I allow Tracys emails into my mailbox - "whitelisting" ? (481 views, created 2009-11-13 15:09:19)

5. Problem logging into the RRFL forum. (111 views, created 2010-06-10 16:50:27)

6. View All Questions...

Your Question

Created on 2010-06-10 17:17:05 with 52 views.

Q: How to Use this Support Ticket system? What do I do?

A:
For ALL technical support, questions, problems with access, response problems with emails, problems with videos and so on –
You Are In the Right Place.

Maestro-Support.com

Now - How to ask a question here ...
1.Click to CREATE A SUPPORT TICKET
2.You will be shown your new support number,
3. Enter your name and FULL email address - without an email , we cant communicate with you.
4. Fill in the SUBJECT - like - Im having a problem logging into the forum
5. Choose a priority and CATEGORY - this is generally the product or service you are having a question about.
6. Fill is the question you have. If you are having problems on a club page, or with a download, give the name of the page, the address, or even the link that doesnt seem to be working.
7. Enter the captcha CODE that you see. It tells us that you are not a machine.
8. click CREATE TICKET
9.You will be sent an email of your query with your support ticket number,
10.You will receive an email of the response. If you dont get a response in 24hours, go to the site again www.maestro-support.com , enter your support number that you were given and is on the email that you should have and email address and you will be shown your question and the answer. Its on this master system that you will have a record of your question and the response. This is fail safe as you can log in with you ticket number for the support question and check the answer to your question.

If you are not getting emails from the help@maestro-support.com then there is a spam/junk mail filtering it out. Check your SPAM/JUNK folders with a search for maestro-support